At Caleb Journeys, we strive to provide high-quality outdoor and travel products. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

1. Eligibility for Returns

You may return an item within 7 days of delivery if:

  • The item is damaged, defective, or incorrect upon arrival.
  • The item is unused, in its original packaging, and with all tags attached.
  • You provide proof of purchase (order confirmation or receipt).

Non-Returnable Items:

  • Used or worn items.
  • Items damaged due to misuse or mishandling.
  • Customized or personalized products.

2. Return Process

To request a return:

  1. Email us at [email protected] with your order details and reason for return.
  2. Wait for approval: Our team will review your request and respond within 2 business days.
  3. Return the item: If approved, you will receive return instructions. The product must be shipped back within 3 days of approval.
  4. Inspection & confirmation: Once we receive the item, we will inspect it and confirm if it qualifies for a refund.

Note: Return shipping costs may apply unless the item was defective or incorrect.

3. Refund Process

  • If your return is approved, we will process your refund within 7–10 business days after receiving the item.
  • If the product does not meet return conditions, no refund will be issued.

4. Contact Us

For any return or refund inquiries, reach out to us:
📧 Email: [email protected]

We appreciate your trust in Caleb Journeys and are here to assist you!