Welcome to Caleb Journeys! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
- Caleb Journeys provides outdoor and travel products with cash on delivery (COD) only.
- We reserve the right to update these terms at any time without prior notice.
2. Orders and Payments
- All orders are cash on delivery (COD) only.
- Once an order is placed, it cannot be canceled.
- If you refuse to accept the order upon delivery, you may be restricted from future purchases.
3. Shipping and Delivery
- Delays due to unforeseen circumstances (weather, strikes, etc.) are not our responsibility.
- Customers must provide accurate shipping details. We are not liable for failed deliveries due to incorrect addresses.
4. Return and Refund Policy
We want you to be satisfied with your purchase. Please review our return and refund policy below.
Eligibility for Returns
- You may return products within 7 days of receiving them if they are damaged, defective, or incorrect.
- The item must be unused, in original packaging, and with all tags attached.
- Certain items, such as used or customized products, are non-returnable.
Return Process
- Email [email protected] with your order details and reason for return.
- Our team will verify your request and provide return instructions.
- Ship the product back to us (return shipping costs may apply).
Refunds
- Once we receive the returned product, we will inspect it and process the refund within 7–10 business days.
- If the product does not meet return conditions, no refund will be issued.
5. Warranty and Liability
- We are not responsible for damages caused by misuse or improper handling of our products.
- Our liability is limited to the cost of the purchased product.
6. Contact Information
For any inquiries, returns, or refund requests, please contact us:
📧 Email: [email protected]
By using our services, you agree to these Terms and Conditions. Thank you for choosing Caleb Journeys!